All Systems Operational

Platform Operational
Clinical (EHR) Operational
Billing (PM) Operational
Practice Growth Operational
Engage Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Hardware Maintenance - February 23 - 24, 2026 from 8:00PM to 12:00AM PT Feb 23, 2026 20:00 - Feb 24, 2026 00:00 PST

On February 23 - 24, 2026 from 8:00PM to 12:00AM PT we will be conducting preventative hardware maintenance.

We do not anticipate any service interruptions during this period. All systems are expected to remain fully operational while this work is being completed.

This maintenance is part of our commitment to system reliability and long-term performance.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Feb 18, 2026 - 10:47 PST

Scheduled Hardware Maintenance - February 24 - 25, 2026 from 8:00PM to 12:00AM PT Feb 24, 2026 20:00 - Feb 25, 2026 00:00 PST

On February 24 - 25, 2026 from 8:00PM to 12:00AM PT we will be conducting preventative hardware maintenance.

We do not anticipate any service interruptions during this period. All systems are expected to remain fully operational while this work is being completed.

This maintenance is part of our commitment to system reliability and long-term performance.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Feb 18, 2026 - 10:49 PST

Scheduled Hardware Maintenance - February 25 - 26, 2026 from 8:00PM to 12:00AM PT Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

On February 25 - 26, 2026 from 8:00PM to 12:00AM PT we will be conducting preventative hardware maintenance.

We do not anticipate any service interruptions during this period. All systems are expected to remain fully operational while this work is being completed.

This maintenance is part of our commitment to system reliability and long-term performance.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Feb 18, 2026 - 10:51 PST

Scheduled Database Maintenance - March 05-06, 2026 from 9:00PM to 3:00AM PT. Mar 5, 2026 21:00 - Mar 6, 2026 03:00 PST

On March 05-06, 2026 from 9:00PM to 3:00AM PT we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

This is a backend infrastructure change. However, as with any DNS update, there is a global propagation window where some users might experience minor latency. Our team has taken extensive proactive measures to ensure this transition is seamless.

In the unlikely event a customer’s local connection doesn't update immediately, the "fix" is simply to wait 5 minutes for their local cache to expire.

Most connectivity queries can be resolved by the customer refreshing their browser or waiting a few minutes.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Jan 30, 2026 - 11:37 PST
Feb 20, 2026
Currently investigating an issue where eRx messages created by Clinical Assistants are being shown as the Prescriber.
Resolved - This incident has been resolved.
Feb 20, 07:07 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 11:33 PST
Investigating - We are investigating an issue where where eRx messages created by Clinical Assistants/Non-Providers are being shown as the Prescriber.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Feb 18, 11:13 PST
Scheduled Database Maintenance - February 19-20, 2026 from 9:00PM to 3:00AM PT
Completed - The scheduled maintenance has been completed.
Feb 20, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 PST
Scheduled - On February 19-20, 2026 from 9:00PM to 3:00AM PT we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

This is a backend infrastructure change. However, as with any DNS update, there is a global propagation window where some users might experience minor latency. Our team has taken extensive proactive measures to ensure this transition is seamless.

In the unlikely event a customer’s local connection doesn't update immediately, the "fix" is simply to wait 5 minutes for their local cache to expire.

Most connectivity queries can be resolved by the customer refreshing their browser or waiting a few minutes.

Thank you for your patience and understanding as we complete this maintenance work.
Jan 30, 11:06 PST
Feb 19, 2026
Feb 18, 2026
Off-cycle Tebra Desktop App (PM) Release - February 18, 2026 from 7:00 PM - 10:00 PM PT
Completed - The scheduled maintenance has been completed.
Feb 18, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 10:00 PST
Scheduled - *Update:
The Off-cycle release will be moved to Wednesday February 18, from 7:00PM - 10:00PM PT.

We have scheduled an off-cycle Tebra Desktop App (PM) release. In observance of the President's Day holiday, the billing application update is scheduled for Tuesday, February 17th, from 7 PM to 10 PM PST.

All Tebra PM users will need to download the latest version of the application once this update is completed.

If your business actively manages all software update permissions, please ensure that the appropriate steps are taken to allow users to update their Tebra PM client.

We appreciate your patience and understanding.
Feb 18, 19:00 PST
Feb 17, 2026
Scheduled Database Maintenance - February 17, 2026 from 9:00PM - 10:00PM PT
Completed - The scheduled maintenance has been completed.
Feb 17, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 PST
Scheduled - On February 17, 2026 from 9:00PM - 10:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

Thank you for your patience and understanding as we complete this maintenance work.
Feb 13, 10:07 PST
Feb 16, 2026

No incidents reported.

Feb 15, 2026
We are currently investigating an issue where users are not able to access Patient Notes.
Resolved - This incident has been resolved.
Feb 15, 10:16 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 09:29 PST
Investigating - We are investigating an issue where users are not able to access Patient Notes.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Feb 14, 08:53 PST
Feb 14, 2026
Feb 13, 2026

No incidents reported.

Feb 12, 2026
Scheduled Database Maintenance - February 12, 2026 from 7:00PM - 9:00PM PT
Completed - The scheduled maintenance has been completed.
Feb 12, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 PST
Scheduled - On February 12, 2026 from 7:00PM - 9:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

Thank you for your patience and understanding as we complete this maintenance work.
Jan 28, 13:30 PST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Scheduled Database Maintenance - February 5-6, 2026 from 8:00PM to 12:00AM PT
Completed - The scheduled maintenance has been completed.
Feb 6, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 PST
Scheduled - On February 5-6, 2026 from 8:00PM to 12:00AM PT we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

Thank you for your patience and understanding as we complete this maintenance work.
Jan 12, 15:03 PST
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