Investigating - We are currently reviewing an issue where customers are reporting not being able to Renew medications and/or not being able to load the Renew medication screen.
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Apr 09, 2025 - 15:10 PDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 23:48 PDT
Scheduled -
On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance.
During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").
Thank you for your patience and understanding as we complete this maintenance work.
Apr 11, 22:34 PDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 21, 06:47 PDT
Scheduled -
On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance.
During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").
Thank you for your patience and understanding as we complete this maintenance work.
Mar 4, 10:08 PST
Resolved -
This incident has been resolved.
Apr 10, 10:35 PDT
Investigating -
Notice Regarding Template and Drug Favorites Access Issue
We have identified a compatibility issue that may impact users of the Chrome browser version 135.0.7049.85. This issue may prevent access to both Templates and Drug Favorites features within our system.
Temporary Solution
While we work to resolve this issue, we recommend using an alternative web browser to ensure uninterrupted access to Templates and Drug Favorites. The current versions of Firefox (137.0.1) and Safari are confirmed to be compatible and will not exhibit this access issue.
Additional Information
We understand the inconvenience this issue may cause and are actively working to provide a permanent solution as quickly as possible. We appreciate your patience and cooperation.
Further Assistance
If you continue to experience difficulties accessing Templates or Drug Favorites, even after switching to a compatible browser, please contact our technical support team for further assistance.
We will provide updates as they become available.
Thank you for your attention to this matter.
Apr 8, 12:38 PDT
Apr 9, 2025
Unresolved incident: Customers unable to access Renew Medications screen.
Completed -
The scheduled maintenance has been completed.
Apr 8, 20:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 PDT
Scheduled -
On 04/08/2025 (7:00PM - 8:00PM PDT) we will be conducting scheduled database maintenance.
During this time active users may experience "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable".
Thank you for your patience and understanding as we complete this maintenance work.
Mar 20, 11:31 PDT