All Systems Operational

Platform Operational
Clinical (EHR) Operational
Billing (PM) Operational
Practice Growth Operational
Engage Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Hardware Maintenance - September 17, 2026 8:00PM to 10:00PM PT Sep 17, 2026 20:00-22:00 PDT

On September 17, 2026 8:00PM to 10:00PM PT we will be conducting scheduled hardware maintenance.

During this time active users should not experience any interruption with services but there are always the possibility this may cause "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs so please be aware".

Thank you for your patience and understanding as we complete this maintenance work.

Posted on Sep 08, 2026 - 13:41 PDT

Scheduled Database Maintenance - September 24, 2026 8:00PM - 11:00PM PT Sep 24, 2026 20:00-23:00 PDT

On September 24, 2026 8:00PM - 11:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.

Posted on Jul 27, 2026 - 10:29 PDT

Scheduled Hardware Maintenance - October 8, 2026 8:00PM to 10:00PM PT Oct 8, 2026 20:00-22:00 PDT

On October 8, 2026 8:00PM to 10:00PM PT we will be conducting scheduled hardware maintenance.

During this time active users should not experience any interruption with services but there are always the possibility this may cause "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs so please be aware".

Thank you for your patience and understanding as we complete this maintenance work.

Posted on Sep 08, 2026 - 14:16 PDT

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 PDT
Scheduled - We have scheduled an off-cycle release of the Tebra Desktop App (PM) to deliver important production support fixes and feature improvements.
The update is scheduled for Tuesday, September 8th, from 7 PM to 10 PM PST.

All Tebra PM users will need to download the latest version of the application once this update is completed.

If your business actively manages all software update permissions, please ensure that the appropriate steps are taken to allow users to update their Tebra PM client.

We appreciate your understanding.

Sep 1, 10:33 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Resolved - This incident has been resolved.
Aug 31, 15:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 12:52 PDT
Update - Clinical Notes are now accessible, however we are still seeing latency upon opening.
Aug 31, 11:50 PDT
Investigating - We are currently investigating an issue where users are experiencing intermittent log in error and/or Opening Clinical Notes

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.

Aug 31, 10:22 PDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Completed - The scheduled maintenance has been completed.
Aug 27, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:00 PDT
Scheduled - On August 27, 2026 7:00PM to 9:00PM PT we will be conducting scheduled network maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.

Aug 11, 11:09 PDT

Aug 26, 2026

No incidents reported.