All Systems Operational
Platform Operational
Clinical (EHR) ? Operational
Billing (PM) ? Operational
Practice Growth Operational
Engage ? Operational
Telehealth Operational
Phone & IVR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Off-cycle Tebra Desktop App (PM) Release Feb 18, 2025 19:00-22:00 PST
We have scheduled an off-cycle Tebra Desktop App (PM) release. In observance of the President's Day holiday, the billing application update is scheduled for Tuesday, February 18th, from 7 PM to 10 PM PST.

All Tebra PM users will need to download the latest version of the application once this update is completed.

If your business actively manages all software update permissions, please ensure that the appropriate steps are taken to allow users to update their Tebra PM client.

We appreciate your patience and understanding.

Posted on Feb 03, 2025 - 15:12 PST
On 03/06/2025 from 7:00PM - 11:00PM PST we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.

Posted on Feb 06, 2025 - 08:57 PST
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025
Resolved - This incident has been resolved.
Feb 4, 22:06 PST
Monitoring - We have identified a potential solution to the log in error. Here is a link that will walk you through updating the DNS settings. https://helpme.tebra.com/February_2025_Incident

If you are not successful after going through these steps please reach out to support for further assistance.

Thank you for your continued patience.

Feb 4, 15:45 PST
Update - For users still experiencing the DNS error, we have found that restarting your Router have proven successful.

We recommend unplugging the router for at least 1 minute in order to flush the cache and replug.

Thank you for your continued patience.

Feb 4, 07:11 PST
Investigating - We are continuing to investigate an issue where users are unable to access Web app and PM Desktop.

Tebra identified an issue with our DNS services provider, which we are actively working to resolve. If you are still experiencing connectivity issues with our sites, you may find the following steps helpful for refreshing your DNS cache:

For Windows Users:
Open the Command Prompt as an administrator.
Type `ipconfig /flushdns` and press Enter.
This will clear your computer’s stored DNS records, effectively refreshing the DNS cache.

For Mac Users:
Open the Terminal application.
Enter the following command: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`.
Press Enter. You will be prompted to enter your administrator password to execute the command.
Important Notes:

Administrator Access: You must have administrator privileges to perform these steps.
Terminal Access (Mac): The command must be run through the Terminal application on your Mac.

We also recommend restarting your PC after performing the above steps.

We appreciate your patience as we work to resolve this issue and apologize for any inconvenience

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.

Feb 4, 06:28 PST
Feb 3, 2025
Resolved - This incident has been resolved.
Feb 3, 20:33 PST
Update - We are continuing to monitor for any further issues.
Feb 3, 20:28 PST
Monitoring - Tebra identified an issue with our DNS services provider, which we are actively working to resolve. If you are still experiencing connectivity issues with our sites, you may find the following steps helpful for refreshing your DNS cache:

For Windows Users:
Open the Command Prompt as an administrator.
Type `ipconfig /flushdns` and press Enter.
This will clear your computer’s stored DNS records, effectively refreshing the DNS cache.

For Mac Users:
Open the Terminal application.
Enter the following command: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`.
Press Enter. You will be prompted to enter your administrator password to execute the command.
Important Notes:

Administrator Access: You must have administrator privileges to perform these steps.
Terminal Access (Mac): The command must be run through the Terminal application on your Mac.

We appreciate your patience as we work to resolve this issue and apologize for any inconvenience

Feb 3, 17:38 PST
Update - Our teams are actively working on resolving a known issue associated with our DNS provider, services are returning however issue within platform is still intermittent.

We acknowledge that this issue may cause disruptions to your work and apologize for any inconvenience caused.

Feb 3, 15:15 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 3, 14:41 PST
Investigating - We are investigating an issue where users may experience difficulties logging in as well as using all services.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.

Feb 3, 12:51 PST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.