All Systems Operational

Platform Operational
Clinical (EHR) Operational
Billing (PM) Operational
Practice Growth Operational
Engage Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance - August 27, 2026 7:00PM to 9:00PM PT Aug 27, 2026 19:00-21:00 PDT

On August 27, 2026 7:00PM to 9:00PM PT we will be conducting scheduled network maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Aug 11, 2026 - 11:09 PDT

Scheduled Database Maintenance - September 24, 2026 8:00PM - 11:00PM PT Sep 24, 2026 20:00-23:00 PDT

On September 24, 2026 8:00PM - 11:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Jul 27, 2026 - 10:29 PDT

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

ERA Processing Recovery
Resolved - This incident has been resolved.
Jul 29, 08:03 PDT
Update - The recent ERA processing delays affecting remittances dated July 18 through July 22 have been resolved. Most impacted ERAs have now been successfully delivered to your account.

A small volume of ERAs from this period may still require manual retrieval. If you have already submitted a support case for missing remittances, our team is currently reviewing those inquiries to identify and address any remaining exceptions as quickly as possible.

If you find that an ERA from the July 18–July 22 timeframe is still missing and you have not yet contacted us, please submit a case through our standard support channels for further investigation.

For any missing ERAs dated outside of this specific incident, please continue to follow our standard reporting procedures to ensure a prompt review.

We appreciate your patience as we worked with our clearinghouse partner to restore service and resolve these processing delays.
Jul 28, 08:35 PDT
Monitoring - TriZetto experienced an issue over the weekend that delayed delivery of ERAs to Tebra.

TriZetto has implemented updates to address the issue, and our teams are actively partnering to process the remaining delayed records.
ERA processing is expected to return to normal within 2–3 business days, and recovery efforts are underway.

Due to the volume of delayed ERAs, it will take additional time for all remaining records to be fully processed and delivered.

We appreciate your patience and understanding as we continue working with TriZetto to complete recovery.
Jul 22, 11:18 PDT
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