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Maintenance

Scheduled Maintenance

Scheduled Database Maintenance - September 24, 2026 8:00PM - 11:00PM PT Sep 24, 2026 20:00-23:00 PDT

On September 24, 2026 8:00PM - 11:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Jul 27, 2026 - 10:29 PDT

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

ERA Processing Recovery
Resolved - This incident has been resolved.
Jul 29, 08:03 PDT
Update - The recent ERA processing delays affecting remittances dated July 18 through July 22 have been resolved. Most impacted ERAs have now been successfully delivered to your account.

A small volume of ERAs from this period may still require manual retrieval. If you have already submitted a support case for missing remittances, our team is currently reviewing those inquiries to identify and address any remaining exceptions as quickly as possible.

If you find that an ERA from the July 18–July 22 timeframe is still missing and you have not yet contacted us, please submit a case through our standard support channels for further investigation.

For any missing ERAs dated outside of this specific incident, please continue to follow our standard reporting procedures to ensure a prompt review.

We appreciate your patience as we worked with our clearinghouse partner to restore service and resolve these processing delays.
Jul 28, 08:35 PDT
Monitoring - TriZetto experienced an issue over the weekend that delayed delivery of ERAs to Tebra.

TriZetto has implemented updates to address the issue, and our teams are actively partnering to process the remaining delayed records.
ERA processing is expected to return to normal within 2–3 business days, and recovery efforts are underway.

Due to the volume of delayed ERAs, it will take additional time for all remaining records to be fully processed and delivered.

We appreciate your patience and understanding as we continue working with TriZetto to complete recovery.
Jul 22, 11:18 PDT

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Currently investigating an issue where users are unable to log in to Web App and PM app.
Resolved - This incident has been resolved.
Jul 22, 18:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 18:17 PDT
Investigating - We are investigating an issue where users are not able to log in.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Jul 22, 17:44 PDT
We are currently investigating an issue regarding intermittent latency when using the Web application
Resolved - This incident has been resolved.
Jul 22, 12:29 PDT
Update - We have identified the issue and have made updates to stabilize the application. We will continue to monitor the system. Thank you for your continued patience.
Jul 22, 11:52 PDT
Investigating - We are investigating an issue where users are experiencing latency when accessing Notes and/or being kicked out of the application.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Jul 22, 08:45 PDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

We are currently investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical Notes
Resolved - This incident has been resolved.
Jul 20, 09:43 PDT
Investigating - We are investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical Notes.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Jul 20, 08:34 PDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

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