Resolved -
This incident has been resolved.
Feb 3, 20:33 PST
Update -
We are continuing to monitor for any further issues.
Feb 3, 20:28 PST
Monitoring -
Tebra identified an issue with our DNS services provider, which we are actively working to resolve. If you are still experiencing connectivity issues with our sites, you may find the following steps helpful for refreshing your DNS cache:
For Windows Users:
Open the Command Prompt as an administrator.
Type `ipconfig /flushdns` and press Enter.
This will clear your computer’s stored DNS records, effectively refreshing the DNS cache.
For Mac Users:
Open the Terminal application.
Enter the following command: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`.
Press Enter. You will be prompted to enter your administrator password to execute the command.
Important Notes:
Administrator Access: You must have administrator privileges to perform these steps.
Terminal Access (Mac): The command must be run through the Terminal application on your Mac.
We appreciate your patience as we work to resolve this issue and apologize for any inconvenience
Feb 3, 17:38 PST
Update -
Our teams are actively working on resolving a known issue associated with our DNS provider, services are returning however issue within platform is still intermittent.
We acknowledge that this issue may cause disruptions to your work and apologize for any inconvenience caused.
Feb 3, 15:15 PST
Identified -
The issue has been identified and a fix is being implemented.
Feb 3, 14:41 PST
Investigating -
We are investigating an issue where users may experience difficulties logging in as well as using all services.
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Feb 3, 12:51 PST