All Systems Operational

Platform Operational
Clinical (EHR) Operational
Billing (PM) Operational
Practice Growth Operational
Engage Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance - March 26, 2026 from 8:00PM to 10:00PM PT Mar 26, 2026 20:00-22:00 PDT

On March 26, 2026 from 8:00PM to 10:00PM PT we will be conducting scheduled network maintenance.

Active users should not experience any disruption with Tebra services during this time frame.

Thank you for your patience and understanding as we complete this work.
Posted on Mar 11, 2026 - 12:00 PDT
Mar 13, 2026

No incidents reported today.

Mar 12, 2026
We are currently investigating an issue where the Medication list is not in the correct sort order.
Resolved - This incident has been resolved.
Mar 12, 20:26 PDT
Identified - Our team has identified the issue and we are planning to release an update this evening.

Thank you for your continued patience.
Mar 12, 14:36 PDT
Investigating - We are investigating an issue where the Medication list is not in the correct sort order.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Mar 11, 15:20 PDT
Scheduled Database Maintenance - March 12, 2026 from 7:30PM to 8:00PM PT
Completed - The scheduled maintenance has been completed.
Mar 12, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 15:07 PDT
Scheduled - On March 12, 2026 from 7:30PM to 8:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience "intermittent latency and/or temporary unavailability of their website" or "Tebra Platform.

Thank you for your patience and understanding as we complete this maintenance work.
Mar 11, 12:15 PDT
Mar 11, 2026
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Scheduled Database Maintenance - March 05-06, 2026 from 9:00PM to 3:00AM PT.
Completed - The scheduled maintenance has been completed.
Mar 6, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 21:00 PST
Scheduled - On March 05-06, 2026 from 9:00PM to 3:00AM PT we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

This is a backend infrastructure change. However, as with any DNS update, there is a global propagation window where some users might experience minor latency. Our team has taken extensive proactive measures to ensure this transition is seamless.

In the unlikely event a customer’s local connection doesn't update immediately, the "fix" is simply to wait 5 minutes for their local cache to expire.

Most connectivity queries can be resolved by the customer refreshing their browser or waiting a few minutes.

Thank you for your patience and understanding as we complete this maintenance work.
Jan 30, 11:37 PST
Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Scheduled Hardware Maintenance - February 26 - 27, 2026 from 8:00PM to 12:00AM PT
Completed - The scheduled maintenance has been completed.
Feb 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:00 PST
Scheduled - On February 26 - 27, 2026 from 8:00PM to 12:00AM PT we will be conducting preventative hardware maintenance.

We do not anticipate any service interruptions during this period. All systems are expected to remain fully operational while this work is being completed.

This maintenance is part of our commitment to system reliability and long-term performance.

Thank you for your patience and understanding as we complete this maintenance work.
Feb 26, 09:27 PST
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