Investigating - Tebra's Code check services vendor is currently experiencing a service interruption which is impacting users from utilizing the Code Check services. A message indicates Codes are invalid or Expired.
We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Mar 20, 2026 - 11:06 PDT
On March 26, 2026 from 8:00PM to 10:00PM PT we will be conducting scheduled network maintenance.
Active users should not experience any disruption with Tebra services during this time frame.
Thank you for your patience and understanding as we complete this work. Posted on
Mar 11, 2026 - 12:00 PDT
Past Incidents
Mar 20, 2026
Unresolved incident: Tebra's Code check services vendor is currently experiencing a service interruption which is impacting users from utilizing the Code Check services. A message indicates Codes are invalid or Expired..
Resolved -
The issue with navigation modules and the calendar is resolved. Our team continues to monitor the system, and services are fully operational. We understand these issues disrupted your work and apologize for the inconvenience.
Mar 19, 09:22 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 19, 08:56 PDT
Investigating -
We are investigating an issue where some users experienced latency or incomplete loading of the Calendar.
Services appear to have returned to baseline. Our engineering team is actively looking into the cause. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Mar 19, 08:53 PDT
Resolved -
This incident has been resolved.
Mar 12, 20:26 PDT
Identified -
Our team has identified the issue and we are planning to release an update this evening.
Thank you for your continued patience.
Mar 12, 14:36 PDT
Investigating -
We are investigating an issue where the Medication list is not in the correct sort order.
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Mar 11, 15:20 PDT
Completed -
The scheduled maintenance has been completed.
Mar 6, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 21:00 PST
Scheduled -
On March 05-06, 2026 from 9:00PM to 3:00AM PT we will be conducting scheduled database maintenance.
During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".
This is a backend infrastructure change. However, as with any DNS update, there is a global propagation window where some users might experience minor latency. Our team has taken extensive proactive measures to ensure this transition is seamless.
In the unlikely event a customer’s local connection doesn't update immediately, the "fix" is simply to wait 5 minutes for their local cache to expire.
Most connectivity queries can be resolved by the customer refreshing their browser or waiting a few minutes.
Thank you for your patience and understanding as we complete this maintenance work.
Jan 30, 11:37 PST