Tebra Status

All Systems Operational

Platform Operational

Clinical (EHR) Operational

Billing (PM) Operational

Practice Growth Operational

Engage Operational

Telehealth Operational

Phone & IVR Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Off-cycle Tebra Desktop App (PM) Release 01/21/2025 Jan 21, 2025 19:00-22:00 PST

We have scheduled an off-cycle Tebra Desktop App (PM) release. In observance of the Martin Luther King Jr. holiday, the billing application update is scheduled for Tuesday, January 21st, from 7 PM to 10 PM PST.

All Tebra PM users will need to download the latest version of the application once this update is completed.

If your business actively manages all software update permissions, please ensure that the appropriate steps are taken to allow users to update their Tebra PM client.

We appreciate your patience and understanding.
Posted on Jan 02, 2025 - 13:02 PST

Scheduled Database Maintenance - 02/06/2025 from 7:00PM - 10:00PM Feb 6, 2025 19:00-22:00 PST

On 02/06/2025 from 7:00PM - 10:00PM we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Jan 10, 2025 - 12:25 PST

Past Incidents

Jan 18, 2025

No incidents reported today.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

Scheduled Database Maintenance - 01/16/2025 @ 7:00PM

Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 PST

Scheduled - On 01/16/2025 @ 7:00PM we will be conducting scheduled database maintenance.

During this time active users may experience "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable".

Thank you for your patience and understanding as we complete this maintenance work.
Jan 3, 11:00 PST

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Users are experiencing issues with logging into Web App

Resolved - This incident has been resolved.
Jan 8, 11:30 PST

Investigating - We are investigating an issue where users are encountering an issue when trying to log in to Web app.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Jan 8, 08:34 PST

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.