Monitoring - TriZetto experienced an issue over the weekend that delayed delivery of ERAs to Tebra.
TriZetto has implemented updates to address the issue, and our teams are actively partnering to process the remaining delayed records. ERA processing is expected to return to normal within 2–3 business days, and recovery efforts are underway.
Due to the volume of delayed ERAs, it will take additional time for all remaining records to be fully processed and delivered.
We appreciate your patience and understanding as we continue working with TriZetto to complete recovery.
Jul 22, 2026 - 11:18 PDT
On September 24, 2026 8:00PM - 11:00PM PT we will be conducting scheduled database maintenance.
During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").
Thank you for your patience and understanding as we complete this maintenance work. Posted on
Jul 27, 2026 - 10:29 PDT
Resolved -
This incident has been resolved.
Jul 22, 18:18 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 18:17 PDT
Investigating -
We are investigating an issue where users are not able to log in.
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Jul 22, 17:44 PDT
Resolved -
This incident has been resolved.
Jul 22, 12:29 PDT
Update -
We have identified the issue and have made updates to stabilize the application. We will continue to monitor the system. Thank you for your continued patience.
Jul 22, 11:52 PDT
Investigating -
We are investigating an issue where users are experiencing latency when accessing Notes and/or being kicked out of the application.
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Jul 22, 08:45 PDT
Resolved -
This incident has been resolved.
Jul 20, 09:43 PDT
Investigating -
We are investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical Notes.
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Jul 20, 08:34 PDT