All Systems Operational

Platform Operational
Clinical (EHR) ? Operational
Billing (PM) ? Operational
Practice Growth Operational
Engage ? Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Tebra Maintenance - Scheduled Network Maintenance Nov 25, 2025 20:00-23:00 PST

On Tuesday November 25th, we will be conducting a network maintenance between 8:00 PM to 11:00 PM PST.

During this time active users may experience temporary unavailability of the Tebra Platform, Tebra Desktop (PM), RPA and APIs.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Nov 11, 2025 - 16:15 PST
Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Users seeing a lock icon when accessing Patient Notes
Resolved - This incident has been resolved.
Nov 18, 10:59 PST
Update - We are continuing to work on a fix for this issue.
Nov 18, 08:20 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 08:20 PST
Investigating - We are investigating an issue where users are reporting seeing a Lock icon when viewing Patient Notes.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Nov 18, 07:30 PST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Scheduled Database Maintenance - November 13, 2025 from 8:00PM to 12:00AM PT
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 PST
Scheduled - On November 13, 2025 we will be conducting scheduled database maintenance.

During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable".

Thank you for your patience and understanding as we complete this maintenance work.
Oct 30, 10:55 PDT
Nov 13, 2025
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

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