All Systems Operational

Platform Operational
Clinical (EHR) ? Operational
Billing (PM) ? Operational
Practice Growth Operational
Engage ? Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Database Maintenance - 04/08/2025 from 7:00PM - 8:00PM PDT Apr 8, 2025 19:00-20:00 PDT

On 04/08/2025 (7:00PM - 8:00PM PDT) we will be conducting scheduled database maintenance.

During this time active users may experience "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable".

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Mar 20, 2025 - 11:31 PDT

Scheduled Database Maintenance - April 11, 2025 beginning at 7:00PM PDT Apr 11, 2025 19:00-22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 2025 - 06:47 PDT
Scheduled - On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Mar 04, 2025 - 10:08 PST
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
We are currently investigating an issue where some users maybe experiencing the Clinical module showing inactive or as grayed out.
Resolved - This incident has been resolved.
Mar 25, 17:40 PDT
Update - We are happy to announce that the issue with accessing the clinical chart has been successfully resolved! Our team will continue to monitor the system closely to ensure everything remains stable. We recognize that these disruptions can impact your work, and we sincerely apologize for any inconvenience this may have caused.
Mar 25, 15:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:12 PDT
Investigating - We are investigating an issue where the Clinical module in platform is showing as inactive or is grayed out.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Mar 25, 14:56 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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