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Degraded Performance
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Major Outage
Maintenance

Scheduled Maintenance

Off-cycle Tebra Desktop App (PM) Release September 8th, from 7:00PM - 10:00PM PT Sep 8, 2026 19:00-22:00 PDT

We have scheduled an off-cycle release of the Tebra Desktop App (PM) to deliver important production support fixes and feature improvements.
The update is scheduled for Tuesday, September 8th, from 7 PM to 10 PM PST.

All Tebra PM users will need to download the latest version of the application once this update is completed.

If your business actively manages all software update permissions, please ensure that the appropriate steps are taken to allow users to update their Tebra PM client.

We appreciate your understanding.
Posted on Sep 01, 2026 - 10:33 PDT

Scheduled Database Maintenance - September 24, 2026 8:00PM - 11:00PM PT Sep 24, 2026 20:00-23:00 PDT

On September 24, 2026 8:00PM - 11:00PM PT we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Jul 27, 2026 - 10:29 PDT
Sep 1, 2026

No incidents reported today.

Aug 31, 2026
We are currently investigating an issue where users are experiencing intermittent log in errors and/or Opening Clinical Notes
Resolved - This incident has been resolved.
Aug 31, 15:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 12:52 PDT
Update - Clinical Notes are now accessible, however we are still seeing latency upon opening.
Aug 31, 11:50 PDT
Investigating - We are currently investigating an issue where users are experiencing intermittent log in error and/or Opening Clinical Notes

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Aug 31, 10:22 PDT
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026
Scheduled Network Maintenance - August 27, 2026 7:00PM to 9:00PM PT
Completed - The scheduled maintenance has been completed.
Aug 27, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:00 PDT
Scheduled - On August 27, 2026 7:00PM to 9:00PM PT we will be conducting scheduled network maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM), RPA and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Aug 11, 11:09 PDT
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

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