All Systems Operational

Platform Operational
Clinical (EHR) ? Operational
Billing (PM) ? Operational
Practice Growth Operational
Engage ? Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Database Maintenance - May 1st, 2025 at 7pm to 9pm PT May 1, 2025 19:00-21:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 2025 - 08:56 PDT
Scheduled - On May 1st, 2025 at 7pm to 9pm PT we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Apr 21, 2025 - 07:30 PDT
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
Customers unable to access Renew Medications screen
Resolved - This incident has been resolved.
Apr 21, 13:03 PDT
Investigating - We are currently reviewing an issue where customers are reporting not being able to Renew medications and/or not being able to load the Renew medication screen.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.
Apr 9, 15:10 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Scheduled Database Maintenance extended - April 11, 2025 beginning at 7:00PM PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 23:48 PDT
Scheduled - On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Apr 11, 22:34 PDT
Scheduled Database Maintenance - April 11, 2025 beginning at 7:00PM PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 06:47 PDT
Scheduled - On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.
Mar 4, 10:08 PST
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