Investigating - Notice Regarding Template and Drug Favorites Access Issue

We have identified a compatibility issue that may impact users of the Chrome browser version 135.0.7049.85. This issue may prevent access to both Templates and Drug Favorites features within our system.

Temporary Solution

While we work to resolve this issue, we recommend using an alternative web browser to ensure uninterrupted access to Templates and Drug Favorites. The current versions of Firefox (137.0.1) and Safari are confirmed to be compatible and will not exhibit this access issue.

Additional Information

We understand the inconvenience this issue may cause and are actively working to provide a permanent solution as quickly as possible. We appreciate your patience and cooperation.

Further Assistance

If you continue to experience difficulties accessing Templates or Drug Favorites, even after switching to a compatible browser, please contact our technical support team for further assistance.

We will provide updates as they become available.

Thank you for your attention to this matter.

Apr 08, 2025 - 12:38 PDT
Platform Operational
Clinical (EHR) ? Operational
Billing (PM) ? Operational
Practice Growth Operational
Engage ? Operational
Telehealth Operational
Phone & IVR Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Database Maintenance - April 11, 2025 beginning at 7:00PM PDT Apr 11, 2025 19:00-22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 2025 - 06:47 PDT
Scheduled - On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance.

During this time active users may experience (description of impact i.e. "intermittent latency and/or temporary unavailability of the database" or "Tebra Platform, Tebra Desktop (PM) and APIs will be unavailable").

Thank you for your patience and understanding as we complete this maintenance work.

Mar 04, 2025 - 10:08 PST