We are currently investigating an issue with Message Center latency or not loading

Incident Report for Tebra

Resolved

This incident has been resolved.

Posted May 07, 2026 - 13:36 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 07, 2026 - 12:33 PDT

Update

We are continuing to investigate the issue. Recommendation in the meantime is to log out of the current session then logging back in.

Posted May 07, 2026 - 10:06 PDT

Update

We are continuing to investigate this issue.

Posted May 07, 2026 - 08:06 PDT

Investigating

We are investigating an issue with Message Center users experiencing latency or not loading.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.

Posted May 07, 2026 - 08:05 PDT

This incident affected: Clinical (EHR).