Error when using Search Patients in the Web application - "An error occurred on the server"

Incident Report for Tebra

Resolved

This incident has been resolved.

Posted Jun 24, 2025 - 12:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 24, 2025 - 12:50 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 24, 2025 - 12:50 PDT

Investigating

We are investigating an issue where users encounter an error when trying to use the Patient search field within the Web application.

Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.

Posted Jun 24, 2025 - 12:41 PDT

This incident affected: Platform and Clinical (EHR).