ERA Processing Recovery

Incident Report for Tebra

Monitoring

TriZetto experienced an issue over the weekend that delayed delivery of ERAs to Tebra.

TriZetto has implemented updates to address the issue, and our teams are actively partnering to process the remaining delayed records.
ERA processing is expected to return to normal within 2–3 business days, and recovery efforts are underway.

Due to the volume of delayed ERAs, it will take additional time for all remaining records to be fully processed and delivered.

We appreciate your patience and understanding as we continue working with TriZetto to complete recovery.

Posted Jul 22, 2026 - 11:18 PDT

This incident affects: Billing (PM).