Intermittent issue users cannot access Platform application or Desktop application

Incident Report for Tebra

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 15:59 PDT

Monitoring

Google Cloud has identified the root cause of the outage that impacted customers worldwide and implemented effective mitigations. We’ve confirmed from our internal monitoring systems and customers that we are seeing recovery. We expect complete recovery to occur in less than an hour.

Posted Jun 12, 2025 - 14:39 PDT

Investigating

A major cloud provider is experiencing intermittent connectivity issues across multiple regions, which is causing service disruptions worldwide. The provider is actively investigating the problem and monitoring the situation.

We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress.

Thank you for your understanding.

Posted Jun 12, 2025 - 11:56 PDT

This incident affected: Platform, Clinical (EHR), and Billing (PM).