If you are not successful after going through these steps please reach out to support for further assistance.
Thank you for your continued patience.
Posted Feb 04, 2025 - 15:45 PST
Update
For users still experiencing the DNS error, we have found that restarting your Router have proven successful.
We recommend unplugging the router for at least 1 minute in order to flush the cache and replug.
Thank you for your continued patience.
Posted Feb 04, 2025 - 07:11 PST
Investigating
We are continuing to investigate an issue where users are unable to access Web app and PM Desktop.
Tebra identified an issue with our DNS services provider, which we are actively working to resolve. If you are still experiencing connectivity issues with our sites, you may find the following steps helpful for refreshing your DNS cache:
For Windows Users: Open the Command Prompt as an administrator. Type `ipconfig /flushdns` and press Enter. This will clear your computer’s stored DNS records, effectively refreshing the DNS cache.
For Mac Users: Open the Terminal application. Enter the following command: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`. Press Enter. You will be prompted to enter your administrator password to execute the command. Important Notes:
Administrator Access: You must have administrator privileges to perform these steps. Terminal Access (Mac): The command must be run through the Terminal application on your Mac.
We also recommend restarting your PC after performing the above steps.
We appreciate your patience as we work to resolve this issue and apologize for any inconvenience
Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Posted Feb 04, 2025 - 06:28 PST
This incident affected: Platform, Clinical (EHR), and Billing (PM).